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Frequently Asked Questions

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Senior Options

How is Franklin County Senior Options funded?

Senior Options is funded by the Senior Services Levy, which has been passed by Franklin County voters every 5 years since 1992.

What are the minimum requirements for enrolling in Senior Options?

Each applicant must
  • be at least 60 years of age
  • be a resident of Franklin County, Ohio.
  • demonstrate a need for service based upon an assessment of her/his ability to do daily tasks. There must be an indication of an unmet or under met need in order for applicant to be enrolled into the program.

Am I eligible for Senior Options services?

You must be at least 60 years old and a resident of Franklin County, Ohio, to qualify for Senior Options services.

Contact one of our highly trained case managers at (614) 525-6200 to assist you with any questions you may have about eligibility or services. Our most common service information and enrollment questions can also be found online.

How can I enroll in the Senior Options program?

Please call Senior Options at (614) 525-6200. A case manager will be glad to assist you with the enrollment process and help to determine what services would best meet your particular needs.

How can I make a referral to Senior Options?

Referrals can be made by contacting Senior Options at (614) 525-6200.

Social work and healthcare professionals may submit referrals online at https://referrals.officeonaging.org.

I'm not 60 yet. Are services available if I need assistance?

The CommunityCare Registry is a service provided by the Franklin County Office on Aging which links those in need with finding and hiring pre-screened self-employed home care workers who provide various services, including personal care, housekeeping, shopping, meal preparation or caregiver relief.

Why does Senior Options need financial information?

As part of the assessment, applicants are asked to disclose financial information to determine if they will have to pay a percentage of the cost of their services. Applicants may refuse to disclose this information, but services will then be billed at 100% of the cost to the program.

Do I have to own my own home to qualify?

Applicants must reside in a private residence. Persons living in facilities where services are provided as a part of a client fee, or could be purchased from the facility are not eligible for services. This includes residents of nursing homes, assisted living facilities, group homes, etc.

Once enrolled, do I have to "re-qualify"?

Program participants are regularly assessed to determine their ability to do daily tasks. Service needs will be reviewed at this time and may be increased or decreased as appropriate. Financial information is also reviewed annually which may effect eligibility or co-pay requirements.

Can I be denied enrollment in Senior Options?

Enrollment into the program will be denied if:
  • the minimum requirements stated above are not met
  • the applicants income and assets exceed program guidelines
  • the applicant appears to be eligible for services from another funding source such as Ohio's PASSPORT program.

If denied enrollment in Senior Options, can I appeal the decision?

Enrollment decisions can be appealed if the applicant/participant disputes the correctness of information pertaining to his/her circumstances. Any applicant/participant wishing to appeal a decision regarding service denial should contact his/her case manager, either by telephone or in writing, of an intention to appeal.

Where can I find information on volunteer opportunities?

Information on volunteer opportunities in Franklin County can be found at HandsOn Central Ohio in the "Volunteer Opportunities" section of our Senior Citizen Information Handbook.

Service Providers

How can I become a provider for Senior Options?

Franklin County Senior Options contracts with area businesses and home health agencies to provide services for the Senior Options program.

For more information, please visit our Providers area.