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Frequently Asked Questions

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Franklin County Senior Options

Senior Options is funded by the Senior Services Levy, which has been passed by Franklin County voters every 5 years since 1992.
Each applicant must
  • be at least 60 years of age
  • be a resident of Franklin County, Ohio.
  • demonstrate a need for service based upon an assessment of her/his ability to do daily tasks. There must be an indication of an unmet or under met need in order for applicant to be enrolled into the program.

You must be at least 60 years old and a resident of Franklin County, Ohio, to qualify for Senior Options services.

Contact one of our highly trained case managers at (614) 525-6200 to assist you with any questions you may have about eligibility or services. Our most common service information and enrollment questions can also be found online.

You can enroll by calling Senior Options at (614) 525-6200. A case manager will be glad to assist you with the enrollment process and help to determine what services would best meet your particular needs. Alternatively, you can submit a referral online.

Professionals in law enforcement, social work, healthcare and related occupations should submit referrals online at https://referrals.officeonaging.org. Referrals from all others, including family and friends, can be made online or by phone.

As part of the assessment, applicants are asked to disclose financial information to determine if they will have to pay a percentage of the cost of their services. Applicants may refuse to disclose this information, but services will then be billed at 100% of the cost to the program.
Applicants must reside in a private residence. Persons living in facilities where services are provided as a part of a client fee, or could be purchased from the facility are not eligible for services. This includes residents of nursing homes, assisted living facilities, group homes, etc.
Program participants are regularly assessed to determine their ability to do daily tasks. Service needs will be reviewed at this time and may be increased or decreased as appropriate. Financial information is also reviewed annually which may effect eligibility or co-pay requirements
Enrollment into the program will be denied if:
  • the minimum requirements stated above are not met
  • the applicant appears to be eligible for services from another funding source suchas Ohio's PASSPORT program.
Enrollment decisions can be appealed if the applicant/participant disputes the correctness of information pertaining to his/her circumstances. Any applicant/participant wishing to appeal a decision regarding service denial should contact his/her case manager, either by telephone or in writing, of an intention to appeal.

Senior Options Service Providers

See our Becoming a Service Provider page for information on this process.

Yes. Our services are funded through the Franklin County Senior Services Levy. A Senior Options provider shall only bill one payment source for a provided unit of service.
Senior Options bids the following three contracts:
  • Homecare: Adult day care, Personal Care, Respite, Emergency Response System, Home-Delivered Meals, Homemaker Services
  • Transportation: Medical, Expanded, and Escort Lift (ambulette) or non-lift
  • Central Order: Nutritional supplements, Incontinence products, Durable Medical Equipment (DME)
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Our rules and regulations are called Conditions of Participation (COPs) and Service Specifications (SSs). Conditions of Participation are the guidelines every Provider must meet in order to contract with FCSO. Service Specifications state the requirements for each individual service. You can download the current COPs and SSs on this website; however, the COPs and SSs are subject to change for each contract term.
The Franklin County Office on Aging determines the term for each individual contract. The length of each contract is fixed and noted in the terms and conditions of each Invitation to Bid packet.
The Franklin County Purchasing Department publishes a timeline in each Invitation to Bid (ITB).You will become a provider after you submit a successful bid and your contract is signed by the Franklin County Commissioners.
The names of our current providers and their rates can be obtained by contacting the Franklin County Purchasing Department at 614-525-3750.